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January 8, 2019

To our Sugar Mill friends and neighbors:

On behalf of your Sugar Mill HOA Board, we want to wish you the very best as we begin the new year. As you might be aware, we recently switched to a new management company with a more positive approach to managing and maintaining our neighborhood. As with any transition, we have experienced some bumps along the way. That said, we felt this note might help you better understand some of the new ways we are facilitating your neighborhood management activities.

RealManage is our new neighborhood management company. Over the past few weeks you should have received an introductory letter via mail that gave details and contact information. Many of you saw the letter, but unfortunately several of you had indicated that you did not. RealManage is here to help speed up the day to day activities that help make our neighborhood great. The new Sugar Mill web portal can now give you a snapshot of current activities, including a faster way through the ACC approval process, and much more. For our web connected neighbors, this portal is also a convenient way to pay your yearly assessment. If you haven't already, we invite you to access the portal www.realmanage.com and follow the step by step instructions on how to create your personal web portal connection. If you have any questions, please feel free to reach out to the resident service center 7:30 AM to 7:00 PM Monday through Friday at 866-473-2573.  You can email RealManage directly at SUGMILL@ciramail.com.

At this moment, our most important priority is to address the yearly assessment payment. As we mentioned above, many of you have received and paid the annual assessment. Others have not. For that reason, we will assess late fees after February 28, 2019. We hope this extension is a benefit and a logical solution to moving ahead.

One final note, a new mail out from RealManage will occur Friday January 11, 2019. Please watch for this in your postal mailbox.

As we transition into the new year, we are excited about what's on the horizon for Sugar Mill. We are blessed to live in a neighborhood that is a highly sought-after destination for families from around the world. We are culturally diverse, rich in the things that matter, from education to community, a safe place to enjoy life. We are glad you are a part of it. As always, please let us know your ideas, concerns and what's on your mind, as we work together to make Sugar Mill even better.